About the iPhone app “HakoCard”. 日本語
HakoCard manages your credit cards, My Number card, driver’s license and other card information only on your iPhone. You authenticate with Face ID or similar every time you open it, and nothing is sent to a server.
Q. What should I do when I change phones?
Your card data exists only on this device. Before changing phones or resetting, open Settings (the gear icon at the top left) and choose “Export backup”. After installing HakoCard on the new phone, choose “Import backup” and restore with the same password.
Q. I forgot my backup password.
Without the password, the backup cannot be opened, and we cannot recover it either. Please keep your password safe.
Q. Face ID doesn’t work.
Set up Face ID or Touch ID in the iPhone Settings app. If biometrics is temporarily unavailable, you can authenticate with your iPhone passcode.
Q. How do I paste card details into another app?
On the card’s detail screen, tap the number, expiry date, name or security code to copy it. “Fill mode” lets you copy them one after another. Copied content is cleared automatically after 60 seconds.
Q. How do I scan a card with the camera?
On the card edit screen, tap “Scan with camera” and show the front of the card. The number, expiry date and name are filled in automatically. Tap “Scan the back too” and show the back to read the security code. Then tap “Use these values” to fill the fields at once. Scanning happens only on your device and images are not saved. Always check the detected values yourself.
Q. Is there a limit on the number of cards?
You can register up to 5 cards for free. A one-time purchase removes the limit, with no subscription or renewal. If you change phones or reinstall, use “Restore purchases” in Settings. Backup and all other features stay free.
Q. How do I change the language?
The app supports Japanese, English, Chinese (Simplified and Traditional), Korean, Spanish, French, German and Thai, and follows your iPhone’s language. To use a different language for this app only, open the iPhone Settings app, choose HakoCard, then Language.
Q. Where is my information stored?
Only in the iPhone Keychain. Nothing is sent to our servers or to the cloud. See the Privacy Policy for details.
If this does not solve your problem, please contact us through the contact form on our website. Choose “Other” as the inquiry type and write “HakoCard” in the message. Please do not write card numbers or other sensitive information in your inquiry.
TildeWork LLC
2-4-2-2F Tarumachi, Kohoku-ku, Yokohama, Kanagawa 222-0001, Japan